At Innerhealingswithpooja, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store and disclose your information when you visit www.innerhealingswithpooja.com or interact with our services.
1. Information We Collect
1.1 Personal Information: name, email address, phone number, shipping and billing addresses and payment details when you place an order, register an account, book a consultation or contact us.
1.2 Non-Personal Information: browser type, IP address, device information and browsing behaviour through cookies and analytics tools.
1.3 Payment Information: we do not store your card details. All transactions are securely processed through third-party payment gateways.
2. How We Use Your Information
To process and fulfil your orders and consultation bookings; to provide customer support; to improve our website, products and services; to send marketing communications (you can opt out at any time); and to comply with legal obligations and prevent fraud.
3. How We Share Your Information
3.1 With courier partners, payment processors and marketing service providers to fulfil orders and promotions.
3.2 With authorities where required by law.
3.3 In case of a merger, acquisition or sale of assets, your data may be transferred to the new entity.
4. Data Security & Retention
We use measures such as encryption and secure servers. Data is retained as long as necessary for order processing, legal compliance and business purposes. No online platform is 100% secure, and we cannot guarantee absolute security.
5. Cookies & Tracking Technologies
We use cookies, web beacons and similar technologies to enhance your experience. You can control or disable cookies in your browser settings, though this may affect website functionality.
6. Your Rights & Choices
You can request access to and correction of your data, unsubscribe from marketing emails via the opt-out link, and request deletion of your data subject to legal and contractual obligations.
7. International Data Transfers
If you access our website from outside India, your data may be transferred to and stored in India or other locations where we operate. By using our website, you consent to such transfers.
8. Children’s Privacy
Our website is not intended for children under 18. We do not knowingly collect data from minors and will delete it if discovered.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of our website after changes signifies acceptance of the updated policy.
10. Contact Us
Legal Name: Prabhat Dwivedi | Trade Name: Innerhealingswithpooja | GSTIN: 29AVHPD6318G1ZL
Email: innerhealingswithpooja@gmail.com | WhatsApp: +91 90359 46896
Address: P No 152A, Kannur Village, Bengaluru, Bengaluru Urban, Karnataka – 562149, India
Support Hours: Monday – Saturday, 10:00 AM – 9:00 PM IST
