At Innerhealingswithpooja, all services, crystals, gemstones, malas and spiritual products are hand-cleansed, energised and prepared specifically for each customer only after an order is confirmed. Due to this personalised and irreversible process, return, cancellation and refund requests are governed by the terms below. By placing an order, the customer acknowledges and agrees to this policy.

We ensure every customer receives products that are as described, authentic and in good condition. However, due to the personalised nature of our offerings, returns and cancellations are not accepted once an order has been processed. We personally review every concern with care, empathy and fairness.

1. Exchanges & Replacements

Exchange Window: Requests must be raised within 48 hours of delivery. Requests submitted after this window will not be accepted. To be eligible, all of the following must be true:

Claims submitted without all required documentation will not be processed.

Damaged or Incorrect Products: Notify us within 48 hours at innerhealingswithpooja@gmail.com or WhatsApp (+91 90359 46896). Upon verification the item will be replaced at no additional charge; return pickup will be arranged where courier services are available, or you may be asked to self-ship to our Bengaluru office — reasonable shipping costs will be reimbursed on submission of a valid courier receipt.

Replacement Dispatch: Once your return reaches us, replacements are dispatched within 1–2 business days.

2. Items Not Eligible for Exchange or Refund

3. Cancellation Policy

Each product is prepared and energised immediately after your order is confirmed.

You may cancel if: your request is received before preparation or dispatch has begun. Contact us immediately at innerhealingswithpooja@gmail.com with your Order ID.

You cannot cancel if: preparation, energisation or dispatch has commenced. Customised jewellery and made-to-order items are non-cancellable from the moment of order placement.

Cancellation Charge: For prepaid orders cancelled before processing, 10% of the order value is deducted to cover payment gateway and administrative fees. The net amount is refunded within 5–7 business days.

4. Refund Policy

Refunds are issued only in verified exceptional cases, at the discretion of Innerhealingswithpooja, following internal review.

When refunds may be approved:

Deductions on approved refunds: 10% payment gateway and online charges, plus applicable forward and/or return shipping costs. For custom-made products already fulfilled, an additional fee may apply in rare approved cases.

Processing time: 5–7 business days from approval date, returned to your original payment method.

Refunds are not issued for:

5. How to Request an Exchange

Requests through informal channels such as social media DMs will not be processed.

6. Complaint Resolution Timelines

All complaints are handled in accordance with the Consumer Protection (E-Commerce) Rules, 2020: acknowledgement within 48 hours; resolution within 30 business days of acknowledgement; unresolved complaints may be escalated to our Grievance Officer.

7. Contact Us

Email: innerhealingswithpooja@gmail.com | WhatsApp: +91 90359 46896
Address: P No 152A, Kannur Village, Bengaluru, Bengaluru Urban, Karnataka – 562149, India
Support Hours: Monday – Saturday, 10:00 AM – 9:00 PM IST

Legal Disclaimer

Products sold by Innerhealingswithpooja are customised, personalised and prepared to individual customer specifications. They are therefore exempt from mandatory return obligations under Rule 4(11) of the Consumer Protection (E-Commerce) Rules, 2020. Nothing in this policy limits your statutory rights under applicable Indian consumer protection law.

My Cart
Wishlist
Recently Viewed
Categories